Overview

Exclusive Car Care ("we", "us" or "our") operates the website exclusivecarcare.com.au and provides professional car detailing services across Melbourne, Victoria, Australia. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or use our services.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy. We are committed to handling your personal information responsibly and in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

  • Name, phone number and email address when you make a booking or enquiry
  • Vehicle details (make, model, year, colour) relevant to your service
  • Your address or preferred service location for mobile detailing
  • Any messages or notes you include in enquiry forms or correspondence

Information collected automatically:

  • Browser type, device type and operating system
  • Pages visited, time spent and referring URLs
  • IP address and general location data
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use It

We use the information we collect to:

  • Process and confirm your service bookings
  • Contact you regarding your appointment, including reminders and follow-ups
  • Respond to enquiries and provide customer support
  • Improve our website, services and overall customer experience
  • Send service updates or promotional communications where you have opted in
  • Comply with legal obligations
We will never sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

Sharing Your Information

We do not sell, trade or rent your personal information. We may share your information only in the following limited circumstances:

  • Service providers: Third-party tools we use to operate our business (e.g. booking platforms, email services) may process your data on our behalf. These providers are bound by confidentiality obligations.
  • Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from government authorities.
  • Business transfers: If Exclusive Car Care is sold or merged, your information may be transferred as part of that transaction. You will be notified in advance.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

  • Essential cookies: Required for the website to function correctly.
  • Analytics cookies: Help us understand how visitors use our site so we can improve it (e.g. Google Analytics).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

Third-Party Services

Our website may use third-party services including but not limited to:

  • Google Analytics — for website traffic analysis
  • Google Fonts — for typography
  • Booking platforms (e.g. Calendly, Acuity, ServiceM8) — for appointment scheduling

These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Data Storage & Security

Your personal information is stored securely and we implement appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. Our website is hosted on SiteGround, which maintains industry-standard security practices.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking and customer records are typically retained for up to 3 years.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are not satisfied with how we handle your information

To exercise any of these rights, please contact us using the details in the Contact section below.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We will respond to all privacy-related enquiries within 30 days.